Support & Help Center

We're here to help you make the most of Raen Fitness

Contact Us

Email: support@raenfitness.com

Response Time: We aim to respond within 5 business days

When contacting us, please include:

  • Your registered email address
  • A clear description of your issue or question
  • Screenshots if applicable
  • Device and app version information

Frequently Asked Questions

Getting Started

How do I create an account?

Download the app from the App Store, tap "Sign Up," and enter your email and password. Then complete your fitness profile to get personalized workout recommendations.

How much does Raen Fitness cost?

Raen Fitness offers a 7-day free trial with full access to all features. After the trial, choose between monthly ($7.99/month) or annual ($79.99/year - save $16!) subscriptions. All plans include unlimited AI workouts, GPS tracking, progress analytics, and the AI Coach.

What happens after my free trial ends?

After your 7-day free trial, you'll automatically be enrolled in the subscription plan you selected (monthly or annual). You can cancel anytime before the trial ends to avoid being charged. If you don't subscribe, the app becomes read-only - you can view your data but can't create new workouts.

How do I cancel my subscription?

You can cancel anytime through your device: Go to Settings → [Your Name] → Subscriptions → Raen Fitness → Cancel Subscription. Your access continues until the end of your current billing period.

What equipment do I need?

That's up to you! During onboarding, you can select the equipment you have access to (dumbbells, barbell, resistance bands, bodyweight only, etc.). The AI will generate workouts based on your available equipment.

AI Workouts

How does AI workout generation work?

Our AI uses your fitness profile (goals, experience level, available equipment, preferences) to create personalized workout plans. Each workout is tailored specifically to you using advanced machine learning.

Can I modify AI-generated workouts?

Absolutely! You can add exercises, add sets, or adjust any workout to fit your needs. The app is flexible and adapts to how you want to train.

How often should I generate new workouts?

It's up to you! Many users generate a new program every 4-6 weeks to keep workouts fresh and progressive. You can also create individual workouts anytime.

Tracking & Progress

Does the app track GPS for running?

Yes! When you start a cardio workout, you can enable GPS tracking to map your route, track distance, pace, and elevation. Your location is only tracked during active workouts.

Can I sync with Apple Health?

Yes! Raen Fitness integrates seamlessly with Apple HealthKit. You can import workouts, steps, heart rate, body composition, and more. We also write your completed workouts back to Apple Health.

How do I view my progress?

Tap the "HUD" tab to see comprehensive analytics including strength progress charts, cardio statistics, body composition trends, and workout history calendars.

AI Coach

What can I ask the AI Coach?

Anything fitness-related! Ask for exercise form tips, nutrition advice, recovery strategies, workout modifications, or upload photos for form checks. The AI Coach has access to your workout data (if you choose to share it) for personalized advice.

Can the AI Coach see my workout data?

Only if you choose to share it! When chatting, you can select whether to include your strength data, cardio data, all data, or no data. You're always in control.

Privacy & Data

Is my health data private?

Absolutely. We use industry-standard encryption and Row Level Security to protect your data. We never sell your information to third parties. Read our Privacy Policy for full details.

Can I export my workout data?

Yes! Contact us at support@raenfitness.com to request a data export in CSV or JSON format. We'll provide your complete workout history, body composition records, and profile data.

How do I delete my account?

Email us at support@raenfitness.com with your request. We'll permanently delete all your data, including workouts, progress, and personal information. This action cannot be undone.

Technical Issues

The app is crashing or freezing

Try these steps: 1) Force close and restart the app, 2) Check for updates in the App Store, 3) Restart your device, 4) If the issue persists, contact us with details about when the crash occurs.

GPS tracking isn't working

Make sure you've granted location permissions: Go to Settings → Privacy & Security → Location Services → Raen Fitness → Select "While Using the App". Also ensure you have a clear view of the sky for GPS signal.

HealthKit sync isn't working

Check permissions in Settings → Privacy & Security → Health → Raen Fitness. Make sure you've enabled the data types you want to sync (workouts, body measurements, etc.).

Safety & Medical

Is this app a replacement for a personal trainer?

No. While Raen Fitness provides personalized workout plans, it's not a substitute for professional guidance. If you're new to fitness or have health concerns, consult a healthcare provider or certified trainer.

What if I experience pain during a workout?

Stop immediately! Never push through pain. If you experience dizziness, chest pain, or unusual discomfort, stop exercising and consult a healthcare provider. The app is for general fitness and cannot provide medical advice.

Still Need Help?

If you can't find the answer to your question, please reach out to us:

Email Support